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Operational Excellence

Do you know how to achieve Operational Excellence?

Do you work eveyday with the 4 P's?: Planning, People, Process & Performance


Are you familiar with the Total Quality Management (TQM) Model?

8 core Components of Operational Excellence

If you're just starting out on your business journey, the easiest way to think about improving your business is through striving to achieve Operational Excellence.


We have simplified this into 8 core components:

  1. Process Excellence

  2. Exceeding customer expectations

  3. Strategic direction & focus

  4. Employee involvement

  5. Leadership engagement

  6. Superior safety

  7. Commitment to quality

  8. Innovative products

This is a simplified model of Total Quality Management, which you can go on to learn about in the future.



Diagram - Operational Excellence.jpg

Total Quality Management (TQM)

To learn more about the 8 core TQM principles, read this article by Lucidchart

Grab a copy of this essential text. The 5th Edition of the book that gave birth to John Oakland's famous TQM model.

Download the United Nations Industrial Developing Organizations e-learning manual for implementing Total Quality Management


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